Last updated: 8/8/2026
At UptimeClick, your trust and satisfaction are our top priorities. Because our platform immediately dedicates computing resources to monitor your infrastructure 24/7, our standard policy is that subscription payments are non-refundable for change-of-mind cancellations.
We understand that you are relying on us to protect your revenue. If our service fails to perform its core monitoring duties as advertised due to a technical fault on our end, we want to make it right. If you report a bug and our team is unable to resolve the issue and restore your monitoring within 48 hours, we will gladly issue a full refund for your most recent payment. We believe you should only pay for a service that delivers on its promises.
To request a refund under our Technical Fault Exception policy, please contact us at support@uptimeclick.com within 7 days of the issue occurring. Please provide your order details and a description of the technical issue so our team can investigate our logs.
Our payments are securely processed by Lemon Squeezy (our Merchant of Record). Approved refunds will be issued directly back to the original payment method used during checkout via the Lemon Squeezy platform.